Privacy Policy - Providers

Last updated: August 2026

DrivewayJuice ("DrivewayJuice," "we," "us," or "our") respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.drivewayjuice.com/providers (the "Provider Site"), set up a provider account, or otherwise use the Provider Services as a contractor or service business ("you").

1. Information We Collect

a) Information You Provide Directly When you set up a provider account or use the Provider Services, we may collect:

  1. First and last name, email address, and phone number
  2. Company name, year established, website, and company size
  3. Service area(s) and service type(s) you specialize in
  4. Payment and billing information necessary to process job charges and balance reloads
  5. Communications and support requests you send to us

b) Information Collected Automatically When you browse the Provider Site or use your provider dashboard, we and our service providers may automatically collect:

  1. IP address and approximate location
  2. Browser type and device information
  3. Pages viewed, time spent, and interactions with the account setup and dashboard tools

c) Job-Related Information We may collect information about leads sent to you, jobs accepted or declined, and completion status, in order to operate billing and matching.

d) Information From Third Parties We may receive information from payment processors, homeowners (such as ratings and feedback about completed jobs), and advertising or analytics partners.

2. How We Use Your Information

We use the information we collect to:

  1. Set up and manage your provider account;
  2. Match you with relevant homeowner leads based on your service type and area;
  3. Send real-time lead notifications;
  4. Process job-based charges and manage your account balance;
  5. Operate, maintain, and improve the Provider Site and Provider Services;
  6. Communicate with you about leads, billing, or your account;
  7. Send marketing communications where permitted, and in accordance with your preferences;
  8. Detect, investigate, and prevent fraud or abuse;
  9. Comply with legal and tax obligations.

3. Legal Bases for Processing (EEA/UK Users)

Where applicable data protection law requires it, we process your personal data on the following legal bases: your consent, the necessity of processing to perform a contract with you (e.g., your provider account and lead plan), our legitimate interests in operating and improving our platform, and compliance with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

  1. Homeowners, including your company name and contact details, in order to facilitate matched jobs;
  2. Service providers (vendors), such as hosting, payment processing, SMS/notification, analytics, and marketing vendors, who process data on our behalf;
  3. Advertising and tracking partners, to measure Provider Site activity and marketing performance, as described in our Cookies Policy;
  4. Legal and regulatory authorities, where required by law, or to protect the rights, safety, and property of DrivewayJuice, our users, or others;
  5. Successors, in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.

5. Cookies and Tracking Technologies

The Provider Site uses cookies and similar tracking technologies, including performance/analytics cookies, marketing and lead-tracking cookies, functional cookies, and consent-management cookies. For details, please see our Cookies Policy.

6. Data Retention

We retain personal and business information for as long as necessary to operate your provider account, process billing, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  1. Access the personal information we hold about you;
  2. Correct inaccurate or incomplete information;
  3. Request deletion of your personal information;
  4. Object to or restrict certain processing of your information;
  5. Withdraw consent where processing is based on consent;
  6. Request portability of your data;
  7. Opt out of the sale or sharing of personal information for targeted advertising, where applicable (e.g., under U.S. state privacy laws such as the CCPA/CPRA).

To exercise any of these rights, please contact us using the details in Section 10 below. We may need to verify your identity before fulfilling certain requests. Note that deleting certain account or job records may affect your ability to remain an active Provider or resolve billing discrepancies.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal and business information, including payment and billing details, from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Provider Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: team@drivewayjuice.com Provider Site: www.drivewayjuice.com/providers

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will update the "Last updated" date above when changes are made, and, where required, we will provide additional notice of material changes.