Terms and Conditions for Customers

We, (“we”, “us”, or “”), provide facilitation and connection services through our online platform to help customers connect with trusted professionals and service providers. Our goal is to make it easier for individuals and businesses to find the right experts for their needs in a simple and transparent way.

You can contact us using the details below:

By email:

By phone:

By post:

1.1 In these Terms and Conditions, the following expressions have the meanings assigned to them below. These definitions apply whether the terms are used in singular or plural form.

• “Request” – means a job, service enquiry, or project request submitted by a Customer through the platform, as described in Section 2.
• “Customer” / “you” – refers to any individual or business that uses the platform to find and connect with Providers for their service requirements.
• “Provider” / “Professional” – means any individual, freelancer, or business registered on the platform to offer services to Customers.
• “Customer Agreement” – refers to the direct contract, understanding, or arrangement between a Customer and a Provider for the delivery of Services.
• “Facilitation Services” – refers to the matching, lead generation, and communication services provided by , which help Customers and Providers connect and arrange Services, as explained in Section 2.
• “Services” – means the actual work, tasks, or deliverables carried out by a Provider for a Customer under their Customer Agreement.
• “Platform” / “Website” – refers to the official online platform operated by , accessible via https://drivewayjuice.com/ and any related mobile applications or digital interfaces.
• “User” – collectively refers to all individuals and entities who access or use the platform, including Customers, Providers, and any authorized CRM representatives, coordinators, or intermediaries who facilitate communication, verification, or service management within the platform.

2.1 operates the Website https://drivewayjuice.com/ to connect potential customers with independent service professionals who offer various services.

2.2 Customers can search for Professionals through our Website, and our system may suggest Professionals who best match their requirements. When a Customer submits a service request, helps facilitate introductions but does not provide the services directly.

2.3 When using our platform, you agree to these Terms and Conditions. Any agreement to provide or receive services is made directly between the Customer and the Professional — is not a party to that agreement.

2.4 We may verify your contact information and location to ensure valid requests. Incomplete or inaccurate details may result in rejection of a request.

2.5 You may contact Professionals directly or receive responses from available Professionals. It is your responsibility to review, communicate with, and decide whether to engage any Professional.

2.6 does not guarantee the quality, suitability, or ability of any Professional and is not responsible for their performance or conduct. All services are provided under a separate contract between you and the Professional.

2.7 The Facilitation Service is free to use. acts only as a connection platform and is not responsible for any issues arising between Customers and Professionals.

3.1 You may end your use of our Facilitation Services at any time by stopping use of the Website. If you have a registered account, you can request deletion by contacting us at or .

3.2 Ending your use of our Website does not affect any separate agreement you may have with a Professional. is not a party to those contracts.

3.3 We may suspend or restrict your access if:

• you breach these Terms;
• false or misleading information is provided;
• your activity poses legal, reputational, or security risks; or
• we are required to do so by law or enforcement authorities.

4.1 When a Customer submits a service request, lists Professionals who match the requirements. Professionals may appear higher in search results based on several factors such as:

• Profile completeness and experience
• Customer reviews and response time
• Activity level on the Website
• Subscription or premium listing status

These criteria help improve accuracy and customer experience but do not represent endorsement or ranking guarantees.

Your privacy is important to us. Please refer to our Privacy Policy and Cookies Policy for details on how we collect, use, and protect your personal information.

6.1 Professionals are responsible for the content they upload or display on their profiles. While monitors activity, some harmful or illegal material may occasionally appear.

6.2 Illegal content includes:

• Offensive, discriminatory, or unlawful material
• Sale of prohibited items (e.g., weapons, drugs)
• Fraudulent or unlicensed professional activity

6.3 To prevent this, we:

• Monitor and review profiles and listings
• Conduct checks on certain verified Professionals
• Investigate user reports promptly
• Block high-risk IPs and fraudulent payment activity

6.4 If you find illegal or harmful content, report it to us at . We aim to review all reports within 7 days and take appropriate action.

7.1 Contracts for services are strictly between you and the Professional. does not control, direct, or supervise the Professional’s work.

7.2 is not liable for any issues, delays, or disputes arising from the Professional’s services. You are responsible for verifying a Professional’s qualifications and suitability before engaging them.

7.3 We are not liable for:

• Loss of profits, data, or business opportunities
• Service interruptions or delays
• Content on third-party websites linked from our platform

7.4 However, nothing in these Terms excludes liability for:

• Death or injury caused by our negligence; or
• Fraud or fraudulent misrepresentation.

7.5 You agree to indemnify against claims or losses arising from your misuse of our Website or violation of these Terms.

These Terms are governed by the laws of your local jurisdiction unless otherwise required by law. Any disputes shall be handled by the competent courts or arbitration body in that region. We encourage resolving any concerns informally by contacting first.

9.1 We may update these Terms occasionally. The latest version will always appear on https://drivewayjuice.com/, and continued use of our Website means you accept those updates.

9.2 We may transfer our rights under these Terms to another organisation without affecting your rights.

9.3 You cannot assign your rights under these Terms without our consent.

9.4 If any provision is deemed invalid or unenforceable, the remaining provisions will still apply.

9.5 Our failure to enforce any part of these Terms immediately does not waive our right to do so later.

9.6 If you wish to make a complaint or report any illegal content, email us at . We aim to respond within 7 working days.